FAQ: Frequently Asked Questions

General

How much is shipping?

Free shipping from € 60 within the Netherlands max. 2 working days with parcel post from PostNL with track & trace.

For shipping to Belgium , Germany and France , 5 euros will be charged. (Total costs are 13 euros) Free from 99 euros.

Is there also a physical store?

At the moment there is no physical store of Daans Design. A small selection of gemstone earrings is available at 'T Sieraadje, Voorstraat 144A in Egmond aan Zee.

Can I add a message to an order?

Yes, please enter your message in the comments field with your order.

Jewelry

Can I have a piece of jewelery wrapped as a gift?

Yes, all jewelry will be packed in a beautiful jewelry box and wrapped as a gift.

Jewelry sold out?

Have you seen a beautiful piece of jewelry but it is sold out? Sometimes I can make a piece of jewelry again or in slightly modified colors and materials. Please send an email to info@daansdesign.com or

Whatsapp me and I will contact you.

Can I have a piece of jewelry made to measure?

I regularly take on assignments to design a special piece of jewelery for customers. Curious about the possibilities? Please contact us via info@daansdesign.com or Whatsapp .

What materials are worked with?

GOLD JEWELRY

For the gold jewelry I use 9 kt gold, 14 kt gold and 14 kt gold filled and gold vermeil.

If you want a piece of jewelry made with 14 crt gold, please contact me.

Gold filled is an American standard where the thickness of the gold must be at least 1/20th or 5% of the total weight. In a strictly controlled process, 14 karat gold is mechanically bonded to a base metal (usually copper) by heat and pressure.

So it is an alloy and not a layer that wears off easily. All gold filled parts come from respected suppliers.

SILVER JEWELERY

For the silver jewelry I use 925 sterling silver or 925 sterling silver with a thick layer of gold that does not wear quickly.

All jewelry is 100% hypoallergenic and free of nickel and lead.

Are the jewelry hypoallergenic?

All jewelry is 100% hypoallergenic and free of nickel and lead.

Shipping & Returns

Do you offer warranty?

The handmade jewelry can of course always be repaired if something breaks. Regular wear and tear is not covered by a warranty because this is a natural process in time, caused by the PH level of your skin, which is different in each person.

Also not covered under warranty: any own alterations, intentional breaking or cleaning the jewelry with the wrong products.

What is your return policy?

All products visible on the collection pages have a 14-day return period.

Custom jewelry cannot be returned. A custom design can only be requested through the contact form, phone, or email and isn't sold through the online store.

Daans Spaarprogramma

Hoe word ik lid van Daans Spaarprogramma?

Sparen gaat automatisch bij iedere aankoop.

Hoe verdien ik spaarpunten?

Voor elke euro die u besteedt ontvangt u één spaarpunt.

Hoeveel zijn mijn spaarpunten waard?

Voor elke euro ontvangt u één spaarpunt. Bij het inwisselen van 100 punten ontvangt u € 5,-korting.

Hoe kan ik mijn spaarpunten inwisselen?

Wissel uw punten in op de check-out pagina.

Newsletter

Subscribe to the newsletter and receive updates on new jewelry, tips & discounts.